Residency Status: ALL Candidates Must Be A U.S. Citizen

Clearance: Must have Active/Current Secret clearance and be able to obtain a TS/SCI clearance

Time Type: Full-Time, Daytime Schedule - Remote

Relocation Fees: No

Travel: No

Company Overview:

NAOVI is a premier technology services company that provides solutions in the areas of Cyber Security, Information Management and Systems Integration. NAOVI is a business that combines experience, creativity, flexibility, pragmatism, and cost-effective solutions in order to deliver measurable business value to our clients.

Headquartered in Fredericksburg, Virginia, NAOVI employs engineers, analysts, IT specialists and other professionals who strive to be the best at everything they do.

Novel Applications of Vital, Inc. (NAOVI) is an AA/EEO Employer Minorities/Women/Veterans/Disabled.

Job Description

NAOVI is seeking a qualified is seeking a Business Process Consultant (Systems Engineer) to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.

Primary responsibilities:

• U.S. Citizenship required.
• Must hold an active Secret clearance and be able to obtain a TS/SCI clearance.
• Must be able to obtain DHS program suitability prior to starting employment.
• Lead & collaborate with customers in their efforts to take advantage of the ServiceNow platform to improve their ITSM and ITIL processes.
• Be a key member of an overall engagement team focused on delivering customer outcomes.
• Lead customer design workshops.
• Guiding customers in defining and refining business requirement for functional aspects of the solution • Drafting user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them.
• Managing and communicating ITSM process and business requirements to the delivery team to ensure that the proposed solutions meet customer expectations.
• Contribute towards continuous improvement of leading practices.
• Growing and mentoring other members of ServiceNow and the partner ecosystem.

Required Skills:

• 6+ years of directly relevant experience.
• 2+ years of experience with the ServiceNow platform supporting ITSM and ITIL process flow development and tuning.
• Significant consulting experience within complex, global organizations with the ability to influence and consult in an ITIL / ITSM Services environment.
• Experience in defining and deploying future-state ITSM processes and in identifying solutions from a people, process, and technology perspective.
• Excellent communication and presentation skills.
• Experience in analyzing and recommending ITSM strategies based on business priorities.
• Excellent interpersonal skills, customer-centric attitude and experience working with diverse team.
• Strong problem-solving and analytical skills with an aptitude and passion for learning new technologies.
• Familiarity with the ServiceNow platform, including development of customizations beyond out-of-box.
• Strong documentation and technical writing experience.

Desired Skills:

• Experience with Scaled Agile Framework (SAFe) knowledge and experience.
• Experience with collaboration tools including MS Teams, MS Outlook, MS SharePoint, Atlassian Jira, Atlassian Confluence, and Atlassian Jira Align.

Required Education:

• Bachelor’s degree in Systems Engineering, Computer Science, Information Systems or related technical field. Two years of related work experience may be substituted for each year of degree level education.

Desired Certifications:

• Agile software development methodology certification (e.g. SCRUM Master).